Responsive recruiter
Benefits:
- Employee discounts
- Health insurance
- Opportunity for advancement
- Wellness resources
- 401(k) matching
- Dental insurance
- Paid time off
Client Care Specialist / Medical Office Coordinator
Job Type: Full-Time
Reports To: Practice Manager
Compensation: Based on experience
About the Role
We are looking for a friendly, organized, and service-driven Client Care Specialist to join our team in Las Cruces, NM. In this front-facing role, you will help create a positive experience for every patient from the moment they walk through the door or call the office. The ideal candidate is professional, dependable, detail-oriented, and comfortable balancing patient service, scheduling, payment collection, and administrative support in a busy healthcare environment.
What You'll Do
Reports To: Practice Manager
Compensation: Based on experience
About the Role
We are looking for a friendly, organized, and service-driven Client Care Specialist to join our team in Las Cruces, NM. In this front-facing role, you will help create a positive experience for every patient from the moment they walk through the door or call the office. The ideal candidate is professional, dependable, detail-oriented, and comfortable balancing patient service, scheduling, payment collection, and administrative support in a busy healthcare environment.
What You'll Do
- Welcome patients and visitors in a warm, professional, and helpful manner in person and by phone.
- Schedule appointments and help manage provider calendars accurately and efficiently.
- Collect payments, provide receipts, and support daily transaction reconciliation.
- Maintain accurate patient records and ensure documentation is entered correctly in the EMR system.
- Work closely with clinical and administrative staff to support a smooth patient experience.
- Scan, upload, and organize documents while helping manage paperwork and signature flow.
- Respond to patient questions and concerns with empathy, professionalism, and urgency.
- Keep the reception and front desk area clean, organized, and ready to serve patients each day.
What We're Looking For
- High school diploma or equivalent required; associate degree preferred.
- One to two years of experience in customer service, front desk support, medical reception, or a healthcare setting preferred.
- Bilingual English/Spanish skills are a plus.
- Comfort using EMR systems, Microsoft Office, and other administrative software.
- Strong communication, organization, and problem-solving skills.
- Ability to multitask, stay calm under pressure, and manage a fast-paced workflow.
- A positive attitude and genuine commitment to excellent patient service.
Schedule and Work Environment
This is a full-time, on-site position based in Las Cruces, NM. The role involves extended periods of sitting, frequent computer and phone use, occasional standing and walking, and light lifting of office materials as needed.
Why Join Us
If you enjoy helping people, staying organized, and being part of a team that values professionalism and compassionate service, this is a great opportunity to build your career in healthcare administration. You will play an important role in shaping each patient's experience and supporting the daily success of the clinic.
Confidentiality and Compliance
This position works with sensitive patient information and requires a strong commitment to confidentiality, professionalism, and compliance with all privacy and workplace policies. Experience in a healthcare setting and an understanding of the importance of protecting patient information are highly valued.
This is a full-time, on-site position based in Las Cruces, NM. The role involves extended periods of sitting, frequent computer and phone use, occasional standing and walking, and light lifting of office materials as needed.
Why Join Us
If you enjoy helping people, staying organized, and being part of a team that values professionalism and compassionate service, this is a great opportunity to build your career in healthcare administration. You will play an important role in shaping each patient's experience and supporting the daily success of the clinic.
Confidentiality and Compliance
This position works with sensitive patient information and requires a strong commitment to confidentiality, professionalism, and compliance with all privacy and workplace policies. Experience in a healthcare setting and an understanding of the importance of protecting patient information are highly valued.
- Protect patient and company information at all times.
- Follow established privacy, security, and workplace procedures.
- Communicate professionally and handle sensitive matters with discretion.
- Participate in required training and uphold organizational standards.
We are seeking someone who takes pride in excellent service, strong communication, and dependable follow-through. If that sounds like you, we encourage you to apply.
Compensation: $14.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Southwest Sport and Spine Center, Inc.
Join Our Team
Are you ready to be part of a game-changing team? At FYZICAL Therapy & Balance CentersⓇ, the opportunities are limitless! We are looking for passionate individuals who are excited to push themselves and their clients beyond expectations. Our team is high-energy, treating clients with dignity and empathy, and working hard to improve lives through physical therapy, occupational therapy, and athletic training.
Our greatest asset is our people. We hire professionals who enthusiastically embrace advances in research, technology, science, and healthcare. In return, our teams enjoy a superb working environment and unique opportunities for personal and professional growth. If you strive to be the best at what you do and want to be rewarded for it, you’ve found the right place.
About Southwest Sport & Spine Center, Inc.
Founded in May 2000 by Denise and John Campbell, Southwest Sport & Spine Center, Inc. specializes in comprehensive, non-invasive health care services tailored to meet the unique needs of our community. We thrive on the challenge of treating patients who require more than traditional health care can offer. Our commitment to teamwork drives us to improve the lives of both our patients and staff.
Our business mantra, "Put the Patient First," guides us in seeking advanced education and technology to provide top-tier services. We believe in treating the whole person, recognizing that every patient is unique. Today, we are a cutting-edge, research-based company focused on patient-centered care, empowering you to take control of your health. We are proud to offer a comprehensive approach and invite you to learn more about us at www.swsportandspine.com.
Company Website: www.fyzical.com
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